Staff Management

Run your team as smoothly as your services.

Manage every team member from one place — their schedule, permissions, performance, and commission. Less back-and-forth, fewer gaps in your calendar, and a team that always knows where they need to be.

Palama staff management dashboard showing team schedules, roles, and performance metrics

Every Tool Your Team Needs

Manage your people the way professionals do.

From individual staff profiles to system-wide permission controls, Palama gives you complete visibility and control over how your team operates.

Staff profiles

Each team member has their own profile with a photo, bio, service list, and booking link — giving clients the confidence to choose who they want and building your staff's personal brand

Working hours & rotas

Set individual working hours, breaks, and days off per staff member — and Palama automatically adjusts their availability in the booking calendar so clients only see slots that actually exist

Permissions & access levels

Control exactly what each team member can see and do in Palama — from view-only calendar access to full admin control — keeping sensitive data secure while your team stays productive

Performance tracking

Monitor each team member's bookings, revenue generated, client retention rate, and average service value — so you have clear, objective data for reviews and performance conversations

Commission tracking

Set custom commission rates per staff member or service type — and let Palama calculate and track earnings automatically so payroll is accurate and transparent every time

A team that runs like a well-oiled machine

Staff scheduling interface showing team assignments and service qualifications

Smart Scheduling

Always the right person, at the right time

Assign services to specific team members based on their qualifications, and let clients choose who they prefer when booking. Palama prevents double-bookings automatically and ensures every appointment goes to the right person — no confusion, no wasted slots.

Role-Based Permissions

Give your team what they need. Nothing more.

Not every team member needs to see your financials or your full client database. With Palama's role-based permissions, you control exactly what each person can access. Front desk staff see what they need. Senior stylists see their clients and calendar. Only admins see the full picture.

Staff Performance

Data-driven conversations. Motivated teams.

View individual performance reports per team member — bookings completed, revenue generated, tips earned, client retention, and review scores. Celebrate your top performers, identify where support is needed, and make every review conversation grounded in facts rather than feelings.

Smart Scheduling