Palama

Client Profiles

Know every client like a loyal regular.

Every note, every visit, every preference — stored in one place and ready the moment you need it. Give clients a personalised experience every single time, and build the kind of loyalty that fills your calendar without spending on ads.

Palama client profile screen showing visit history, notes, and preferences

Client Data, Everywhere You Need It

Access full client context in every touchpoint.

Whether you're checking in a client at the front desk or reviewing their history on your phone before an appointment, the full picture is always at your fingertips.

At the front desk

Pull up any client's complete history the moment they walk in — past services, formulas, notes, and preferences — so every visit feels personal and considered

On mobile

Review client notes and visit history from your phone before you step in — arrive prepared and deliver a service that feels tailored, not generic

Before & after photos

Store before-and-after images directly in a client's profile to track progress, plan future sessions, and have a reference you can always revisit

Via the client app

Clients can view their upcoming appointments, booking history, and saved preferences through your branded app — keeping them engaged between visits

Everything you need to build genuinely loyal clients

Client visit history and service notes on profile screen

Complete Visit History

Never ask a client to repeat themselves again

Every appointment, every product used, every formula, every note — stored automatically and instantly accessible. Your team can pick up exactly where they left off, even if it's a different staff member delivering the service. Clients notice, and they come back for it.
Client notes and preferences fields in detailed profile view

Preferences & Notes

The details that turn good service into great service

Record colour recipes, sensitivities, preferred team members, personal notes, and anything else your team needs to deliver a standout experience. Segment your client base by visit frequency, spend, or last appointment date to send the right message at exactly the right time.
Client segmentation filters showing high-value and lapsed client lists

Smart Client Segments

Target the right clients with zero effort

Filter your client list by visit history, total spend, last appointment date, or service type to create targeted campaigns and personalised follow-ups. Win back lapsed clients, reward your most loyal regulars, and fill slow periods by reaching exactly the right people — automatically.

What knowing your clients really means

67%of clients return more when they feel personally recognisedRetention starts with context
higher rebooking rate from personalised follow-upsThe right message at the right time
100%of client history captured automaticallyNo manual data entry needed
1 tapto pull up a full client history at checkoutEverything ready when you need it

Custom Branding Kit

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Get a custom-designed website and mobile app crafted by our developers around your business, services, and customer journey.

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PRECISION NEUROTOXIN

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