No-Show Protection

Stop letting no-shows steal your revenue.

Empty appointment slots cost real money. Palama gives you deposits, card saves, cancellation policies, and automated reminders — so every booking is a committed booking.

Palama no-show protection settings showing deposit and cancellation policy configuration

Every Layer of Protection

Multiple tools working together to protect your time.

Palama layers reminders, upfront payments, and firm policies into a seamless system — so clients think twice before skipping.

Require a deposit at booking

Set a fixed amount or percentage deposit to confirm any appointment — clients pay upfront when they book, giving you guaranteed revenue before the service starts

Save card on file

Request that clients securely store a card when they book — so if they cancel late or don't show up, you can charge the fee without an uncomfortable conversation

Custom cancellation policies

Set clear cancellation windows and define what fees apply when clients cancel outside them — Palama enforces the policy automatically, no chasing required

Automated reminders

Reduce no-shows at the source with timely SMS and email reminders — including a one-tap option to reschedule rather than simply not show up

Protection that's firm for you and fair for clients

Deposit configuration screen showing percentage and flat-fee options

Flexible Deposit Rules

Protect your most valuable slots without turning clients away

Apply deposit requirements selectively — new clients only, high-value services, or specific staff books. Set a flat amount or percentage, and let Palama handle collection automatically at booking. No awkward conversations, no manual chasing.

Transparent for Clients

Policies clients understand — and respect

Palama displays your cancellation and deposit policies clearly before a client confirms their appointment. They know what's expected, they agree to the terms, and there are no surprises. Clear policies attract the committed clients you actually want.

No-Show Fees

Charge no-show fees without the awkward follow-up

When a client doesn't show, apply the fee with one click — charged securely to the card on file or withheld from the deposit. Automatic, professional, and removes the stress of chasing payment manually. Your time has value — protect it.

Flexible Deposit Rules