Review Management

Turn every appointment into a five-star review.

Great reviews bring in new clients — but asking for them is awkward. Palama does it automatically, at exactly the right moment, and feeds those reviews to Google, your website, and your marketplace profile where they do the most good.

Palama review dashboard showing star ratings, Google integration, and recent feedback

Reviews Across Every Platform

Collect and display reviews where new clients look.

One automated system pushes your five-star reputation to Google, your website, and the Palama marketplace — so more people find you and trust you before they even get in touch.

Post-visit review requests

Palama automatically sends a review request a few hours after checkout — when your client is still happy and the experience is fresh — so you collect more reviews without any awkward asking

Google Business Profile

Push positive reviews directly to your Google Business Profile to build your local SEO ranking — so new clients searching for services nearby find you first

Your website

Display your best reviews directly on your booking website — building trust with potential clients right at the moment they're deciding whether to book

Palama marketplace

Your reviews and overall rating appear prominently on your Palama marketplace profile — helping you stand out and get chosen over competitors when clients are browsing

Your reputation, working for you 24 hours a day

Automated review request message shown on mobile phone

Automated Collection

More reviews without ever having to ask

Palama sends a personalised review request after every appointment — timed perfectly to catch clients when satisfaction is highest. The message is warm, on-brand, and includes a one-tap link so there's no friction between a great experience and a public five-star review.

Reputation Dashboard

Track your rating and respond to feedback in one place

See your overall rating, recent reviews, and trends over time from a single dashboard. Respond to feedback directly within Palama — showing clients (and prospective ones) that you're attentive, professional, and care about every experience. Good reputation management is good marketing.

Local SEO Boost

More reviews means better Google rankings

Google uses review volume and recency as a key ranking signal for local search. Every review Palama collects and pushes to your Google Business Profile helps push you higher in results when someone nearby searches for your services — turning your reputation into a steady stream of new clients.

Automated Collection