Smart Notifications

Keep clients informed. Reduce no-shows. Automatically.

Every confirmation, reminder, and follow-up — sent at exactly the right time, every time, without you lifting a finger. Palama's automated notifications keep your clients engaged, your schedule full, and your admin workload at zero.

Palama notification settings screen showing automated SMS and email templates

Every Notification, Perfectly Timed

Automated messages that keep clients coming back.

From the moment a client books to the moment they leave your door — Palama handles every touchpoint so you don't have to.

Booking confirmations

Instantly send a branded confirmation via SMS or email the moment a client books — giving them confidence and reducing the chance of no-shows before they've even happened

Appointment reminders

Send automatic reminders 24–48 hours before every appointment so clients show up on time — and give them a one-tap option to reschedule if needed, keeping your calendar filled

Post-visit follow-ups

Thank clients after their visit, prompt them to rebook, and request a review — all in a single automated message sent at the perfect moment after checkout

Rebooking reminders

For clients on regular appointment cycles, Palama automatically reaches out when it's time to rebook — keeping your calendar full without any effort on your part

Birthday messages

Send a personalised birthday message to every client on their special day — with a little offer or a warm note that makes them feel genuinely valued and more likely to book

Notifications that do the work of a full-time receptionist

Notification template editor showing customisable SMS and email fields

Fully Customisable Templates

Your tone of voice. Your brand. Automated.

Every notification is completely customisable — edit the message copy, choose when it's sent, and add your branding so every message feels like it came directly from you. Set it up once and let Palama handle the rest for every client, every appointment, indefinitely.

SMS & Email, Together

Reach clients on the channel they actually use

Choose to send via SMS, email, or both — and let clients set their own preferences. SMS for last-minute reminders, email for confirmations with full appointment details. Palama handles both automatically, with no extra cost for core notifications.

No-Show Reduction

Reminders that pay for themselves

Businesses using Palama's automated reminders see up to 50% fewer no-shows. Each reminder is sent at the optimal time before the appointment and includes a direct link for clients to confirm, reschedule, or cancel — so you always know what's happening to your schedule in real time.

Fully Customisable Templates