Deposit Payments
Secure every booking before it even starts.
Collect a deposit at the point of booking — so clients are committed, your revenue is protected, and last-minute cancellations hit your pocket a lot less. No uncomfortable asks. No manual processing. Just automatic security.
Deposits, Done Your Way
Flexible deposit options for every kind of booking.
Whether it's a percentage of the service, a flat fee, or full prepayment — Palama handles the collection automatically so you don't have to.
Deposits that protect your revenue and your time
Service-Level Control
Apply deposits where they matter most
Set deposit rules per service, per staff member, or for new clients only — so you're protecting your highest-risk bookings without adding friction to regulars. Palama applies the right rule automatically based on the booking type, with no manual intervention needed.
Seamless Checkout
Deposits credited at checkout — automatically
When a client arrives and checks out, the deposit they paid is automatically applied to their final bill. There's no manual reconciliation, no awkward 'you already paid part of this', just a smooth, professional checkout that accounts for everything correctly every time.
Refund & Cancellation Rules
You decide what happens when plans change
Define your own deposit refund policy — full refund within 48 hours, partial refund, or non-refundable. Palama communicates the policy clearly to clients at the time of booking so there are no disputes, and applies your rules automatically if they cancel inside the window.
Service-Level Control
Apply deposits where they matter most
Set deposit rules per service, per staff member, or for new clients only — so you're protecting your highest-risk bookings without adding friction to regulars. Palama applies the right rule automatically based on the booking type, with no manual intervention needed.
Seamless Checkout
Deposits credited at checkout — automatically
When a client arrives and checks out, the deposit they paid is automatically applied to their final bill. There's no manual reconciliation, no awkward 'you already paid part of this', just a smooth, professional checkout that accounts for everything correctly every time.
Refund & Cancellation Rules
You decide what happens when plans change
Define your own deposit refund policy — full refund within 48 hours, partial refund, or non-refundable. Palama communicates the policy clearly to clients at the time of booking so there are no disputes, and applies your rules automatically if they cancel inside the window.
Why deposits change the game
70%reduction in no-shows when a deposit is requiredSkin in the game changes behaviour
80%of clients complete bookings even when a deposit is requiredCommitted clients don't drop off
100%automatic application to checkout — zero manual workIt just works
0payment processing needed at checkout for prepaid bookingsAlready done before they arrive
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